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Top 20 User Support and CRM SDKs Used in Android Apps on Google Play
Last update: 21 Feb 2025 CET
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Top 20 User Support and CRM SDKs Used in Android Apps on Google Play

We at 42matters have identified the 20 most popular User Support and CRM SDKs leveraged by Android apps available on the Android app market.

User Support and CRM SDKs make it possible for developers to enhance the sales, marketing, and account management capabilities of their mobile apps with customer support and CRM functionalities. Commonly, these SDKs help developers add ticket management, customer profiles, user feedback, knowledge bases, and other functionalities to their apps.

This list is based on our analysis of the millions of mobile applications – and the 2,300+ SDKs they use – that constitute the vast inventory of the Google Play Store. The accompanying data provides readers with a glimpse into the rich mobile application insights generated by the 42matters technology. This data is also available via our APIs, file dumps, Explorer, and SDK Explorer.

The intended purpose of this article is to assist app builders in their search for the perfect User Support and CRM SDK to leverage in their app, as well as to give SDK developers insight into their biggest competitors and potential customers. This data collected by our technology may also serve as a useful tool for folks researching the wider mobile app market.

Among all apps utilizing user support and crm SDKs, 40.02% have integrated Firebase In-App Messaging. This accounts for 33.93% of app downloads within the user support and crm SDK category.

Total Apps
55.37k
Google Play
App Share
40.02%
Google Play
Apps
53.14k
Games
2.23k
Total Downloads
43.76b
Google Play
Download Share
33.93%
Google Play
App Downloads
36.12b
Game Downloads
7.64b

Use the 42matters SDK Explorer to find all apps that use Firebase In-App Messaging.

2nd

Among all apps utilizing user support and crm SDKs, 32.26% have integrated Freshchat Freshdesk Messaging by Freshworks. This accounts for 4.65% of app downloads within the user support and crm SDK category.

Total Apps
44.64k
Google Play
App Share
32.26%
Google Play
Apps
44.57k
Games
72
Total Downloads
6.00b
Google Play
Download Share
4.65%
Google Play
App Downloads
5.81b
Game Downloads
193.80m

Use the 42matters SDK Explorer to find all apps that use Freshchat Freshdesk Messaging by Freshworks.

Among all apps utilizing user support and crm SDKs, 11.26% have integrated Intercom. This accounts for 3.95% of app downloads within the user support and crm SDK category.

Intercom is a Conversational Relationship Platform SDK that helps businesses build customer relationships through personalized, messenger-based experiences.

Total Apps
15.58k
Google Play
App Share
11.26%
Google Play
Apps
15.54k
Games
38
Total Downloads
5.09b
Google Play
Download Share
3.95%
Google Play
App Downloads
4.65b
Game Downloads
435.05m

Use the 42matters SDK Explorer to find all apps that use Intercom.

Among all apps utilizing user support and crm SDKs, 5.78% have integrated Zendesk. This accounts for 11.85% of app downloads within the user support and crm SDK category.

Zendesk builds software designed to improve customer relationships.

Total Apps
7.99k
Google Play
App Share
5.78%
Google Play
Apps
7.71k
Games
279
Total Downloads
15.29b
Google Play
Download Share
11.85%
Google Play
App Downloads
12.02b
Game Downloads
3.27b

Use the 42matters SDK Explorer to find all apps that use Zendesk.

Among all apps utilizing user support and crm SDKs, 3.53% have integrated Zoho SalesIQ. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
4.89k
Google Play
App Share
3.53%
Google Play
Apps
4.63k
Games
257
Total Downloads
398.11m
Google Play
Download Share
<1%
Google Play
App Downloads
367.81m
Game Downloads
30.30m

Use the 42matters SDK Explorer to find all apps that use Zoho SalesIQ.

Among all apps utilizing user support and crm SDKs, 2.97% have integrated Line by LineCorp. This accounts for 16.00% of app downloads within the user support and crm SDK category.

Total Apps
4.11k
Google Play
App Share
2.97%
Google Play
Apps
3.41k
Games
693
Total Downloads
20.64b
Google Play
Download Share
16.00%
Google Play
App Downloads
15.30b
Game Downloads
5.34b

Use the 42matters SDK Explorer to find all apps that use Line by LineCorp.

Among all apps utilizing user support and crm SDKs, 2.73% have integrated Jitsi 8x8 Meet. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
3.78k
Google Play
App Share
2.73%
Google Play
Apps
3.77k
Games
5
Total Downloads
301.72m
Google Play
Download Share
<1%
Google Play
App Downloads
300.64m
Game Downloads
1.09m

Use the 42matters SDK Explorer to find all apps that use Jitsi 8x8 Meet.

Among all apps utilizing user support and crm SDKs, 1.43% have integrated Amazon Pinpoint Mobile Analytics. This accounts for 1.21% of app downloads within the user support and crm SDK category.

Total Apps
1.98k
Google Play
App Share
1.43%
Google Play
Apps
1.97k
Games
8
Total Downloads
1.56b
Google Play
Download Share
1.21%
Google Play
App Downloads
1.39b
Game Downloads
172.77m

Use the 42matters SDK Explorer to find all apps that use Amazon Pinpoint Mobile Analytics.

Among all apps utilizing user support and crm SDKs, 1.27% have integrated Iterable. This accounts for 1.63% of app downloads within the user support and crm SDK category.

Iterable is a growth marketing platform SDK for cross-channel customer engagement. It empowers you to deliver completely seamless, personalized customer experiences.

Total Apps
1.75k
Google Play
App Share
1.27%
Google Play
Apps
1.75k
Games
5
Total Downloads
2.10b
Google Play
Download Share
1.63%
Google Play
App Downloads
1.99b
Game Downloads
108.06m

Use the 42matters SDK Explorer to find all apps that use Iterable.

Among all apps utilizing user support and crm SDKs, 1.23% have integrated LiveChat. This accounts for <1% of app downloads within the user support and crm SDK category.

LiveChat offers a chat framework for innovative teams. This includes the building blocks of remarkable customer service experiences.

Total Apps
1.70k
Google Play
App Share
1.23%
Google Play
Apps
1.69k
Games
15
Total Downloads
1.13b
Google Play
Download Share
<1%
Google Play
App Downloads
1.02b
Game Downloads
110.41m

Use the 42matters SDK Explorer to find all apps that use LiveChat.

Among all apps utilizing user support and crm SDKs, 1.10% have integrated Helpshift. This accounts for 28.39% of app downloads within the user support and crm SDK category.

Helpshift is an SDK that enables brands to deliver superior digital customer service channels with messaging-based support and AI-powered automation.

Total Apps
1.53k
Google Play
App Share
1.10%
Google Play
Apps
212
Games
1.32k
Total Downloads
36.62b
Google Play
Download Share
28.39%
Google Play
App Downloads
3.44b
Game Downloads
33.18b

Use the 42matters SDK Explorer to find all apps that use Helpshift.

Among all apps utilizing user support and crm SDKs, <1% have integrated Glia. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
957
Google Play
App Share
<1%
Google Play
Apps
957
Games
0
Total Downloads
28.05m
Google Play
Download Share
<1%
Google Play
App Downloads
28.05m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Glia.

Among all apps utilizing user support and crm SDKs, <1% have integrated InPeace. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
857
Google Play
App Share
<1%
Google Play
Apps
857
Games
0
Total Downloads
1.27m
Google Play
Download Share
<1%
Google Play
App Downloads
1.27m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use InPeace.

Among all apps utilizing user support and crm SDKs, <1% have integrated Crisp Chat. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
785
Google Play
App Share
<1%
Google Play
Apps
782
Games
3
Total Downloads
194.45m
Google Play
Download Share
<1%
Google Play
App Downloads
192.06m
Game Downloads
2.39m

Use the 42matters SDK Explorer to find all apps that use Crisp Chat.

Among all apps utilizing user support and crm SDKs, <1% have integrated Salesforce Mobile SDK. This accounts for <1% of app downloads within the user support and crm SDK category.

The Salesforce SDK extends your data and processes to mobile apps, helping you take action from anywhere, stay up-to-date, manage leads and opportunities, collaborate with coworkers, and close more deals, faster. Salesforce offers hundreds of useful pre-built apps to address nearly every business management need.

Total Apps
510
Google Play
App Share
<1%
Google Play
Apps
510
Games
0
Total Downloads
69.72m
Google Play
Download Share
<1%
Google Play
App Downloads
69.72m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Salesforce Mobile SDK.

Among all apps utilizing user support and crm SDKs, <1% have integrated LivePerson. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
271
Google Play
App Share
<1%
Google Play
Apps
256
Games
15
Total Downloads
639.28m
Google Play
Download Share
<1%
Google Play
App Downloads
616.95m
Game Downloads
22.33m

Use the 42matters SDK Explorer to find all apps that use LivePerson.

Among all apps utilizing user support and crm SDKs, <1% have integrated Appcues. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
207
Google Play
App Share
<1%
Google Play
Apps
207
Games
0
Total Downloads
88.51m
Google Play
Download Share
<1%
Google Play
App Downloads
88.51m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Appcues.

Among all apps utilizing user support and crm SDKs, <1% have integrated SAP Cloud. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
174
Google Play
App Share
<1%
Google Play
Apps
173
Games
1
Total Downloads
15.16m
Google Play
Download Share
<1%
Google Play
App Downloads
15.03m
Game Downloads
138.08k

Use the 42matters SDK Explorer to find all apps that use SAP Cloud.

Among all apps utilizing user support and crm SDKs, <1% have integrated Tobit. This accounts for <1% of app downloads within the user support and crm SDK category.

Tobit helps you exchange ideas with employees, customers, partners, and suppliers. Organizing tasks and projects and bringing teams together can be done by using a variety of programs — or Tobit. Tobit makes companies fast!

Total Apps
154
Google Play
App Share
<1%
Google Play
Apps
154
Games
0
Total Downloads
5.59m
Google Play
Download Share
<1%
Google Play
App Downloads
5.59m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Tobit.

Among all apps utilizing user support and crm SDKs, <1% have integrated inmobile SMS Gateway. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
118
Google Play
App Share
<1%
Google Play
Apps
118
Games
0
Total Downloads
616.62m
Google Play
Download Share
<1%
Google Play
App Downloads
616.62m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use inmobile SMS Gateway.

Browse iOS and Android SDKs With the SDK Explorer

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  • SDK IntelligenceSDK Intelligence

    See how many apps integrate specific SDKs, how many times these SDKs have been downloaded, developer details, similar SDKs, and more.

  • New Installations and Removals HistoryNew Installations and Removals History

    Analyze installation and removal trends for SDKs. Discover which apps have removed or integrated specific SDKs in a given timeframe.

  • Market Share per Google Play and Apple App Store CategoryMarket Share per Google Play and Apple App Store Category

    See which app categories or genres are most likely to use specific SDKs. Detect SDK market share per category.

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Frequently Asked Questions (FAQs)

How does 42matters collect this data?'

We’ve developed a number of machine learning algorithms that scan millions of mobile and connected TV (CTV) applications on a regular basis. In addition, we collect ground truth app performance intelligence and use this data to build statistical models that estimate the performance of apps for which we do not have ground truth data.

What SDK data does 42matters collect?'

We track over 2,300 of the most popular SDKs integrated in iOS and Android apps. We collect a variety of SDK insights (title, platform, ID, category, and developer website); performance metrics (the number of apps that have installed each SDK, installation and removal trends, and app downloads); market share statistics (including market share per app category); and more!

How can I access 42matters’ SDK data?'

The most direct way is to use our SDK Explorer, which is a visual, web-based research platform that enables you to peruse all 2,300+ SDKs that we track. It’s great for market research, lead generation, competitor analysis, etc. However, more technically-inclined folks might prefer our APIs and File Dumps, which enable you to query info for specific apps or SDKs. You can also use our other research platform (the Explorer) to view integrated SDKs by app.

Can I use 42matters’ solutions to generate app publisher leads?'

Absolutely! We actually wrote about this on our blog. We focused on ad network SDKs, but the examples are applicable to most SDK types. To summarize, you can use the Explorer’s advanced filtering capabilities to home in on best-fit app publishers, leverage the SDK Explorer to see which apps use your competitors’ SDKs, and use our APIs and file dumps to build custom lead generation processes.

What data does 42matters provide on mobile apps?'

A ton! We track 17+ million apps across Google Play, the Apple App Store, Amazon Appstore, Tencent Appstore, and Huawei AppGallery. Our solutions provide access to app details (developer insights, metadata, ASO keywords, contact information, etc.); performance metrics (downloads, MAUs, ratings, reviews, top chart rankings, etc.); technical insights (integrated SDKs, permissions, required capabilities, etc.); content details (categories, genres, IAB categories, content ratings, etc.); compliance information (app-ads.txt, privacy policies, store status, etc.) and much, much more!

Can I use 42matters’ solutions to find SDKs for my app?'

Definitely. The SDK Explorer enables you to sort SDKs by category, identify similar SDKs, analyze SDK reliability, and more. In addition, you can use the Explorer to monitor your competitors, including which SDKs they add and remove, their current tech stacks, and SDK changelogs. This means you use our solutions not only to find the right SDK for a particular purpose, but also which SDKs you might need to keep up with your rivals.