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Top 20 User Support and CRM SDKs Used in Android Apps on Google Play
Last update: 27 Jul 2025 CET
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Top 20 User Support and CRM SDKs Used in Android Apps on Google Play

We at 42matters have identified the 20 most popular User Support and CRM SDKs leveraged by Android apps available on the Android app market.

User Support and CRM SDKs make it possible for developers to enhance the sales, marketing, and account management capabilities of their mobile apps with customer support and CRM functionalities. Commonly, these SDKs help developers add ticket management, customer profiles, user feedback, knowledge bases, and other functionalities to their apps.

This list is based on our analysis of the millions of mobile applications – and the 2,300+ SDKs they use – that constitute the vast inventory of the Google Play Store. The accompanying data provides readers with a glimpse into the rich mobile application insights generated by the 42matters technology. This data is also available via our APIs, file dumps, Explorer, and SDK Explorer.

The intended purpose of this article is to assist app builders in their search for the perfect User Support and CRM SDK to leverage in their app, as well as to give SDK developers insight into their biggest competitors and potential customers. This data collected by our technology may also serve as a useful tool for folks researching the wider mobile app market.

Among all apps utilizing user support and crm SDKs, 40.12% have integrated Firebase In-App Messaging. This accounts for 34.57% of app downloads within the user support and crm SDK category.

Total Apps
55.86k
Google Play
App Share
40.12%
Google Play
Apps
53.51k
Games
2.35k
Total Downloads
47.16b
Google Play
Download Share
34.57%
Google Play
App Downloads
38.81b
Game Downloads
8.35b

Use the 42matters SDK Explorer to find all apps that use Firebase In-App Messaging.

2nd

Among all apps utilizing user support and crm SDKs, 32.09% have integrated Freshchat Freshdesk Messaging by Freshworks. This accounts for 4.34% of app downloads within the user support and crm SDK category.

Total Apps
44.68k
Google Play
App Share
32.09%
Google Play
Apps
44.60k
Games
78
Total Downloads
5.92b
Google Play
Download Share
4.34%
Google Play
App Downloads
5.70b
Game Downloads
225.58m

Use the 42matters SDK Explorer to find all apps that use Freshchat Freshdesk Messaging by Freshworks.

Among all apps utilizing user support and crm SDKs, 11.54% have integrated Intercom. This accounts for 4.04% of app downloads within the user support and crm SDK category.

Intercom is a Conversational Relationship Platform SDK that helps businesses build customer relationships through personalized, messenger-based experiences.

Total Apps
16.07k
Google Play
App Share
11.54%
Google Play
Apps
16.02k
Games
40
Total Downloads
5.51b
Google Play
Download Share
4.04%
Google Play
App Downloads
5.08b
Game Downloads
434.99m

Use the 42matters SDK Explorer to find all apps that use Intercom.

Among all apps utilizing user support and crm SDKs, 5.69% have integrated Zendesk. This accounts for 12.13% of app downloads within the user support and crm SDK category.

Zendesk builds software designed to improve customer relationships.

Total Apps
7.92k
Google Play
App Share
5.69%
Google Play
Apps
7.77k
Games
148
Total Downloads
16.54b
Google Play
Download Share
12.13%
Google Play
App Downloads
13.42b
Game Downloads
3.12b

Use the 42matters SDK Explorer to find all apps that use Zendesk.

Among all apps utilizing user support and crm SDKs, 3.64% have integrated Zoho SalesIQ. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
5.07k
Google Play
App Share
3.64%
Google Play
Apps
4.79k
Games
279
Total Downloads
733.04m
Google Play
Download Share
<1%
Google Play
App Downloads
696.71m
Game Downloads
36.32m

Use the 42matters SDK Explorer to find all apps that use Zoho SalesIQ.

Among all apps utilizing user support and crm SDKs, 3.22% have integrated Line by LineCorp. This accounts for 15.39% of app downloads within the user support and crm SDK category.

Total Apps
4.48k
Google Play
App Share
3.22%
Google Play
Apps
3.76k
Games
721
Total Downloads
20.99b
Google Play
Download Share
15.39%
Google Play
App Downloads
15.43b
Game Downloads
5.56b

Use the 42matters SDK Explorer to find all apps that use Line by LineCorp.

Among all apps utilizing user support and crm SDKs, 2.39% have integrated Jitsi 8x8 Meet. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
3.33k
Google Play
App Share
2.39%
Google Play
Apps
3.32k
Games
7
Total Downloads
322.58m
Google Play
Download Share
<1%
Google Play
App Downloads
321.49m
Game Downloads
1.09m

Use the 42matters SDK Explorer to find all apps that use Jitsi 8x8 Meet.

Among all apps utilizing user support and crm SDKs, 1.40% have integrated Amazon Pinpoint Mobile Analytics. This accounts for 1.16% of app downloads within the user support and crm SDK category.

Total Apps
1.95k
Google Play
App Share
1.40%
Google Play
Apps
1.95k
Games
7
Total Downloads
1.59b
Google Play
Download Share
1.16%
Google Play
App Downloads
1.41b
Game Downloads
175.50m

Use the 42matters SDK Explorer to find all apps that use Amazon Pinpoint Mobile Analytics.

Among all apps utilizing user support and crm SDKs, 1.17% have integrated Iterable. This accounts for 1.66% of app downloads within the user support and crm SDK category.

Iterable is a growth marketing platform SDK for cross-channel customer engagement. It empowers you to deliver completely seamless, personalized customer experiences.

Total Apps
1.64k
Google Play
App Share
1.17%
Google Play
Apps
1.63k
Games
7
Total Downloads
2.27b
Google Play
Download Share
1.66%
Google Play
App Downloads
2.15b
Game Downloads
117.78m

Use the 42matters SDK Explorer to find all apps that use Iterable.

Among all apps utilizing user support and crm SDKs, 1.17% have integrated LiveChat. This accounts for <1% of app downloads within the user support and crm SDK category.

LiveChat offers a chat framework for innovative teams. This includes the building blocks of remarkable customer service experiences.

Total Apps
1.63k
Google Play
App Share
1.17%
Google Play
Apps
1.61k
Games
17
Total Downloads
1.20b
Google Play
Download Share
<1%
Google Play
App Downloads
1.08b
Game Downloads
117.85m

Use the 42matters SDK Explorer to find all apps that use LiveChat.

Among all apps utilizing user support and crm SDKs, 1.15% have integrated Helpshift. This accounts for 28.13% of app downloads within the user support and crm SDK category.

Helpshift is an SDK that enables brands to deliver superior digital customer service channels with messaging-based support and AI-powered automation.

Total Apps
1.60k
Google Play
App Share
1.15%
Google Play
Apps
213
Games
1.39k
Total Downloads
38.37b
Google Play
Download Share
28.13%
Google Play
App Downloads
3.47b
Game Downloads
34.90b

Use the 42matters SDK Explorer to find all apps that use Helpshift.

Among all apps utilizing user support and crm SDKs, <1% have integrated Glia. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
933
Google Play
App Share
<1%
Google Play
Apps
933
Games
0
Total Downloads
25.97m
Google Play
Download Share
<1%
Google Play
App Downloads
25.97m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Glia.

Among all apps utilizing user support and crm SDKs, <1% have integrated Crisp Chat. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
899
Google Play
App Share
<1%
Google Play
Apps
890
Games
9
Total Downloads
284.19m
Google Play
Download Share
<1%
Google Play
App Downloads
281.77m
Game Downloads
2.42m

Use the 42matters SDK Explorer to find all apps that use Crisp Chat.

Among all apps utilizing user support and crm SDKs, <1% have integrated InPeace. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
595
Google Play
App Share
<1%
Google Play
Apps
595
Games
0
Total Downloads
1.34m
Google Play
Download Share
<1%
Google Play
App Downloads
1.34m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use InPeace.

Among all apps utilizing user support and crm SDKs, <1% have integrated Salesforce Mobile SDK. This accounts for <1% of app downloads within the user support and crm SDK category.

The Salesforce SDK extends your data and processes to mobile apps, helping you take action from anywhere, stay up-to-date, manage leads and opportunities, collaborate with coworkers, and close more deals, faster. Salesforce offers hundreds of useful pre-built apps to address nearly every business management need.

Total Apps
512
Google Play
App Share
<1%
Google Play
Apps
512
Games
0
Total Downloads
68.18m
Google Play
Download Share
<1%
Google Play
App Downloads
68.18m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Salesforce Mobile SDK.

Among all apps utilizing user support and crm SDKs, <1% have integrated LivePerson. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
367
Google Play
App Share
<1%
Google Play
Apps
350
Games
17
Total Downloads
888.10m
Google Play
Download Share
<1%
Google Play
App Downloads
865.05m
Game Downloads
23.05m

Use the 42matters SDK Explorer to find all apps that use LivePerson.

Among all apps utilizing user support and crm SDKs, <1% have integrated Appcues. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
215
Google Play
App Share
<1%
Google Play
Apps
215
Games
0
Total Downloads
101.76m
Google Play
Download Share
<1%
Google Play
App Downloads
101.76m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Appcues.

Among all apps utilizing user support and crm SDKs, <1% have integrated SAP Cloud. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
195
Google Play
App Share
<1%
Google Play
Apps
194
Games
1
Total Downloads
13.32m
Google Play
Download Share
<1%
Google Play
App Downloads
13.18m
Game Downloads
138.10k

Use the 42matters SDK Explorer to find all apps that use SAP Cloud.

Among all apps utilizing user support and crm SDKs, <1% have integrated Infobip. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
141
Google Play
App Share
<1%
Google Play
Apps
141
Games
0
Total Downloads
202.37m
Google Play
Download Share
<1%
Google Play
App Downloads
199.97m
Game Downloads
2.40m

Use the 42matters SDK Explorer to find all apps that use Infobip.

Among all apps utilizing user support and crm SDKs, <1% have integrated inmobile SMS Gateway. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
123
Google Play
App Share
<1%
Google Play
Apps
123
Games
0
Total Downloads
666.37m
Google Play
Download Share
<1%
Google Play
App Downloads
666.37m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use inmobile SMS Gateway.

Browse iOS and Android SDKs With the SDK Explorer

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  • SDK IntelligenceSDK Intelligence

    See how many apps integrate specific SDKs, how many times these SDKs have been downloaded, developer details, similar SDKs, and more.

  • New Installations and Removals HistoryNew Installations and Removals History

    Analyze installation and removal trends for SDKs. Discover which apps have removed or integrated specific SDKs in a given timeframe.

  • Market Share per Google Play and Apple App Store CategoryMarket Share per Google Play and Apple App Store Category

    See which app categories or genres are most likely to use specific SDKs. Detect SDK market share per category.

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Frequently Asked Questions (FAQs)

How does 42matters collect this data?'

We’ve developed a number of machine learning algorithms that scan millions of mobile and connected TV (CTV) applications on a regular basis. In addition, we collect ground truth app performance intelligence and use this data to build statistical models that estimate the performance of apps for which we do not have ground truth data.

What SDK data does 42matters collect?'

We track over 2,300 of the most popular SDKs integrated in iOS and Android apps. We collect a variety of SDK insights (title, platform, ID, category, and developer website); performance metrics (the number of apps that have installed each SDK, installation and removal trends, and app downloads); market share statistics (including market share per app category); and more!

How can I access 42matters’ SDK data?'

The most direct way is to use our SDK Explorer, which is a visual, web-based research platform that enables you to peruse all 2,300+ SDKs that we track. It’s great for market research, lead generation, competitor analysis, etc. However, more technically-inclined folks might prefer our APIs and File Dumps, which enable you to query info for specific apps or SDKs. You can also use our other research platform (the Explorer) to view integrated SDKs by app.

Can I use 42matters’ solutions to generate app publisher leads?'

Absolutely! We actually wrote about this on our blog. We focused on ad network SDKs, but the examples are applicable to most SDK types. To summarize, you can use the Explorer’s advanced filtering capabilities to home in on best-fit app publishers, leverage the SDK Explorer to see which apps use your competitors’ SDKs, and use our APIs and file dumps to build custom lead generation processes.

What data does 42matters provide on mobile apps?'

A ton! We track 17+ million apps across Google Play, the Apple App Store, Amazon Appstore, Tencent Appstore, and Huawei AppGallery. Our solutions provide access to app details (developer insights, metadata, ASO keywords, contact information, etc.); performance metrics (downloads, MAUs, ratings, reviews, top chart rankings, etc.); technical insights (integrated SDKs, permissions, required capabilities, etc.); content details (categories, genres, IAB categories, content ratings, etc.); compliance information (app-ads.txt, privacy policies, store status, etc.) and much, much more!

Can I use 42matters’ solutions to find SDKs for my app?'

Definitely. The SDK Explorer enables you to sort SDKs by category, identify similar SDKs, analyze SDK reliability, and more. In addition, you can use the Explorer to monitor your competitors, including which SDKs they add and remove, their current tech stacks, and SDK changelogs. This means you use our solutions not only to find the right SDK for a particular purpose, but also which SDKs you might need to keep up with your rivals.