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Top 20 User Support and CRM SDKs Used in iOS Apps on the Apple App Store
Last update: 19 Jan 2025 CET
App Store

Top 20 User Support and CRM SDKs Used in iOS Apps on the Apple App Store

We at 42matters have identified the 20 most popular User Support and CRM SDKs leveraged by iOS apps available on the iOS app market.

User Support and CRM SDKs make it possible for developers to enhance the sales, marketing, and account management capabilities of their mobile apps with customer support and CRM functionalities. Commonly, these SDKs help developers add ticket management, customer profiles, user feedback, knowledge bases, and other functionalities to their apps.

This list is based on our analysis of the millions of mobile applications – and the 2,300+ SDKs they use – that constitute the vast inventory of the Apple App Store. The accompanying data provides readers with a glimpse into the rich mobile application insights generated by the 42matters technology. This data is also available via our APIs, file dumps, Explorer, and SDK Explorer.

The intended purpose of this article is to assist app builders in their search for the perfect User Support and CRM SDK to leverage in their app, as well as to give SDK developers insight into their biggest competitors and potential customers. This data collected by our technology may also serve as a useful tool for folks researching the wider mobile app market.

Among all apps utilizing user support and crm SDKs, 37.31% have integrated Firebase In-App Messaging. This accounts for 17.78% of app downloads within the user support and crm SDK category.

Total Apps
22.52k
App Store
App Share
37.31%
App Store
Apps
21.66k
Games
864
Total Downloads
10.31b
App Store
Download Share
17.78%
App Store
App Downloads
9.41b
Game Downloads
899.55m

Use the 42matters SDK Explorer to find all apps that use Firebase In-App Messaging.

Among all apps utilizing user support and crm SDKs, 25.56% have integrated Intercom. This accounts for 6.78% of app downloads within the user support and crm SDK category.

Intercom is a Conversational Relationship Platform SDK that helps businesses build customer relationships through personalized, messenger-based experiences.

Total Apps
15.43k
App Store
App Share
25.56%
App Store
Apps
15.38k
Games
51
Total Downloads
3.94b
App Store
Download Share
6.78%
App Store
App Downloads
3.75b
Game Downloads
187.48m

Use the 42matters SDK Explorer to find all apps that use Intercom.

Among all apps utilizing user support and crm SDKs, 16.01% have integrated Zendesk. This accounts for 19.53% of app downloads within the user support and crm SDK category.

Zendesk builds software designed to improve customer relationships.

Total Apps
9.66k
App Store
App Share
16.01%
App Store
Apps
9.29k
Games
372
Total Downloads
11.33b
App Store
Download Share
19.53%
App Store
App Downloads
9.29b
Game Downloads
2.04b

Use the 42matters SDK Explorer to find all apps that use Zendesk.

Among all apps utilizing user support and crm SDKs, 9.34% have integrated Zoho SalesIQ. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
5.64k
App Store
App Share
9.34%
App Store
Apps
5.50k
Games
143
Total Downloads
48.36m
App Store
Download Share
<1%
App Store
App Downloads
42.45m
Game Downloads
5.91m

Use the 42matters SDK Explorer to find all apps that use Zoho SalesIQ.

Among all apps utilizing user support and crm SDKs, 6.35% have integrated Line by LineCorp. This accounts for 14.77% of app downloads within the user support and crm SDK category.

Total Apps
3.83k
App Store
App Share
6.35%
App Store
Apps
3.39k
Games
446
Total Downloads
8.57b
App Store
Download Share
14.77%
App Store
App Downloads
6.64b
Game Downloads
1.93b

Use the 42matters SDK Explorer to find all apps that use Line by LineCorp.

Among all apps utilizing user support and crm SDKs, 5.53% have integrated Jitsi 8x8 Meet. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
3.34k
App Store
App Share
5.53%
App Store
Apps
3.33k
Games
4
Total Downloads
271.79m
App Store
Download Share
<1%
App Store
App Downloads
271.78m
Game Downloads
7.36k

Use the 42matters SDK Explorer to find all apps that use Jitsi 8x8 Meet.

7th

Among all apps utilizing user support and crm SDKs, 5.34% have integrated Freshchat Freshdesk Messaging by Freshworks. This accounts for 2.71% of app downloads within the user support and crm SDK category.

Total Apps
3.22k
App Store
App Share
5.34%
App Store
Apps
3.16k
Games
63
Total Downloads
1.57b
App Store
Download Share
2.71%
App Store
App Downloads
1.54b
Game Downloads
30.79m

Use the 42matters SDK Explorer to find all apps that use Freshchat Freshdesk Messaging by Freshworks.

Among all apps utilizing user support and crm SDKs, 4.01% have integrated Amazon Pinpoint Mobile Analytics. This accounts for 3.14% of app downloads within the user support and crm SDK category.

Total Apps
2.42k
App Store
App Share
4.01%
App Store
Apps
2.36k
Games
59
Total Downloads
1.82b
App Store
Download Share
3.14%
App Store
App Downloads
1.61b
Game Downloads
212.94m

Use the 42matters SDK Explorer to find all apps that use Amazon Pinpoint Mobile Analytics.

Among all apps utilizing user support and crm SDKs, 2.67% have integrated Helpshift. This accounts for 25.49% of app downloads within the user support and crm SDK category.

Helpshift is an SDK that enables brands to deliver superior digital customer service channels with messaging-based support and AI-powered automation.

Total Apps
1.61k
App Store
App Share
2.67%
App Store
Apps
286
Games
1.32k
Total Downloads
14.79b
App Store
Download Share
25.49%
App Store
App Downloads
974.22m
Game Downloads
13.81b

Use the 42matters SDK Explorer to find all apps that use Helpshift.

Among all apps utilizing user support and crm SDKs, 2.03% have integrated LiveChat. This accounts for <1% of app downloads within the user support and crm SDK category.

LiveChat offers a chat framework for innovative teams. This includes the building blocks of remarkable customer service experiences.

Total Apps
1.22k
App Store
App Share
2.03%
App Store
Apps
1.22k
Games
8
Total Downloads
284.13m
App Store
Download Share
<1%
App Store
App Downloads
272.97m
Game Downloads
11.15m

Use the 42matters SDK Explorer to find all apps that use LiveChat.

Among all apps utilizing user support and crm SDKs, 1.31% have integrated Crisp Chat. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
789
App Store
App Share
1.31%
App Store
Apps
786
Games
3
Total Downloads
214.25m
App Store
Download Share
<1%
App Store
App Downloads
214.13m
Game Downloads
125.20k

Use the 42matters SDK Explorer to find all apps that use Crisp Chat.

Among all apps utilizing user support and crm SDKs, 1.12% have integrated Iterable. This accounts for 4.71% of app downloads within the user support and crm SDK category.

Iterable is a growth marketing platform SDK for cross-channel customer engagement. It empowers you to deliver completely seamless, personalized customer experiences.

Total Apps
678
App Store
App Share
1.12%
App Store
Apps
669
Games
9
Total Downloads
2.73b
App Store
Download Share
4.71%
App Store
App Downloads
2.67b
Game Downloads
59.17m

Use the 42matters SDK Explorer to find all apps that use Iterable.

Among all apps utilizing user support and crm SDKs, <1% have integrated LivePerson. This accounts for 5.12% of app downloads within the user support and crm SDK category.

Total Apps
255
App Store
App Share
<1%
App Store
Apps
230
Games
25
Total Downloads
2.97b
App Store
Download Share
5.12%
App Store
App Downloads
2.89b
Game Downloads
72.95m

Use the 42matters SDK Explorer to find all apps that use LivePerson.

Among all apps utilizing user support and crm SDKs, <1% have integrated UserVoice. This accounts for <1% of app downloads within the user support and crm SDK category.

UserVoice is an SDK that offers product feedback management for growing SaaS companies.

Total Apps
218
App Store
App Share
<1%
App Store
Apps
201
Games
17
Total Downloads
42.93m
App Store
Download Share
<1%
App Store
App Downloads
38.84m
Game Downloads
4.09m

Use the 42matters SDK Explorer to find all apps that use UserVoice.

Among all apps utilizing user support and crm SDKs, <1% have integrated Appcues. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
216
App Store
App Share
<1%
App Store
Apps
216
Games
0
Total Downloads
48.43m
App Store
Download Share
<1%
App Store
App Downloads
48.43m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Appcues.

Among all apps utilizing user support and crm SDKs, <1% have integrated Glia. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
182
App Store
App Share
<1%
App Store
Apps
182
Games
0
Total Downloads
61.89m
App Store
Download Share
<1%
App Store
App Downloads
61.89m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Glia.

Among all apps utilizing user support and crm SDKs, <1% have integrated Kumulos by Optimove. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
129
App Store
App Share
<1%
App Store
Apps
129
Games
0
Total Downloads
23.60m
App Store
Download Share
<1%
App Store
App Downloads
23.60m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Kumulos by Optimove.

Among all apps utilizing user support and crm SDKs, <1% have integrated inmobile SMS Gateway. This accounts for 3.91% of app downloads within the user support and crm SDK category.

Total Apps
106
App Store
App Share
<1%
App Store
Apps
104
Games
2
Total Downloads
2.27b
App Store
Download Share
3.91%
App Store
App Downloads
2.27b
Game Downloads
1.65m

Use the 42matters SDK Explorer to find all apps that use inmobile SMS Gateway.

Among all apps utilizing user support and crm SDKs, <1% have integrated SAP Cloud. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
81
App Store
App Share
<1%
App Store
Apps
80
Games
1
Total Downloads
23.72m
App Store
Download Share
<1%
App Store
App Downloads
23.72m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use SAP Cloud.

Among all apps utilizing user support and crm SDKs, <1% have integrated Unblu. This accounts for <1% of app downloads within the user support and crm SDK category.

Total Apps
65
App Store
App Share
<1%
App Store
Apps
65
Games
0
Total Downloads
257.24m
App Store
Download Share
<1%
App Store
App Downloads
257.24m
Game Downloads
0

Use the 42matters SDK Explorer to find all apps that use Unblu.

Browse iOS and Android SDKs With the SDK Explorer

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  • SDK IntelligenceSDK Intelligence

    See how many apps integrate specific SDKs, how many times these SDKs have been downloaded, developer details, similar SDKs, and more.

  • New Installations and Removals HistoryNew Installations and Removals History

    Analyze installation and removal trends for SDKs. Discover which apps have removed or integrated specific SDKs in a given timeframe.

  • Market Share per Google Play and Apple App Store CategoryMarket Share per Google Play and Apple App Store Category

    See which app categories or genres are most likely to use specific SDKs. Detect SDK market share per category.

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Frequently Asked Questions (FAQs)

How does 42matters collect this data?'

We’ve developed a number of machine learning algorithms that scan millions of mobile and connected TV (CTV) applications on a regular basis. In addition, we collect ground truth app performance intelligence and use this data to build statistical models that estimate the performance of apps for which we do not have ground truth data.

What SDK data does 42matters collect?'

We track over 2,300 of the most popular SDKs integrated in iOS and Android apps. We collect a variety of SDK insights (title, platform, ID, category, and developer website); performance metrics (the number of apps that have installed each SDK, installation and removal trends, and app downloads); market share statistics (including market share per app category); and more!

How can I access 42matters’ SDK data?'

The most direct way is to use our SDK Explorer, which is a visual, web-based research platform that enables you to peruse all 2,300+ SDKs that we track. It’s great for market research, lead generation, competitor analysis, etc. However, more technically-inclined folks might prefer our APIs and File Dumps, which enable you to query info for specific apps or SDKs. You can also use our other research platform (the Explorer) to view integrated SDKs by app.

Can I use 42matters’ solutions to generate app publisher leads?'

Absolutely! We actually wrote about this on our blog. We focused on ad network SDKs, but the examples are applicable to most SDK types. To summarize, you can use the Explorer’s advanced filtering capabilities to home in on best-fit app publishers, leverage the SDK Explorer to see which apps use your competitors’ SDKs, and use our APIs and file dumps to build custom lead generation processes.

What data does 42matters provide on mobile apps?'

A ton! We track 17+ million apps across Google Play, the Apple App Store, Amazon Appstore, Tencent Appstore, and Huawei AppGallery. Our solutions provide access to app details (developer insights, metadata, ASO keywords, contact information, etc.); performance metrics (downloads, MAUs, ratings, reviews, top chart rankings, etc.); technical insights (integrated SDKs, permissions, required capabilities, etc.); content details (categories, genres, IAB categories, content ratings, etc.); compliance information (app-ads.txt, privacy policies, store status, etc.) and much, much more!

Can I use 42matters’ solutions to find SDKs for my app?'

Definitely. The SDK Explorer enables you to sort SDKs by category, identify similar SDKs, analyze SDK reliability, and more. In addition, you can use the Explorer to monitor your competitors, including which SDKs they add and remove, their current tech stacks, and SDK changelogs. This means you use our solutions not only to find the right SDK for a particular purpose, but also which SDKs you might need to keep up with your rivals.